Frequently Asked Questions
Your travel journey starts with the right answers.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I initiate a return or exchange?
We offer a 30-day return policy on all unused products. To start a return, visit our online Returns Center with your order number and zip code to receive a prepaid shipping label.
What does the Travelpro® Built For a Lifetime Limited Warranty cover?
Our warranty covers defects in materials and workmanship for wheels, zippers, extensions, and carrying handles. Specific premium collections also include coverage for damage caused by airlines or other common carriers.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States and Canada. For other international destinations, please check our authorized global retail partners.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.